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Guides for installers
Fire panel event codes in Contact ID: what the RT4-5GF/4 sends to the monitoring centre
A reference for monitoring centre technicians: which events from Bentel and SmartLine fire panels the RT4-5GF/4 transmitter sends, with which Contact ID codes and what they mean — fire, zone and output faults, power, link to the panel.
A code starts with a letter: E — event or alarm, R — restore.
Then come the three digits of the Contact ID event code and the zone, module or user number.
In the tables below xx is the zone number and x the module number.
The transmitter’s own messages arrive with partition 99.
Fire and zones
Code
Restore
Event
E1100xx
R1100xx
Fire alarm in zone xx
E3710xx
R3710xx
Fire zone xx fault: open circuit
E3720xx
R3720xx
Fire zone xx fault: short circuit
E5700xx
R5700xx
Zone xx disabled (bypass)
Panel power and grounding
Code
Restore
Event
E301000
R301000
220 V mains fault
E302000
R302000
Panel battery low
E310000
R310000
Ground fault
Outputs and peripheral modules
Code
Restore
Event
E320000
R320000
Output NAC1 fault
E321000–E324000
R321000–R324000
Outputs NA1–NA4 fault
E350000
R350000
Output DL fault
E520000
R520000
Output ALARM NAC switched off
E521000–E524000
R521000–R524000
Outputs NA1–NA4 switched off
E551000
R551000
Output DL switched off
E33300x
R33300x
Peripheral module x fault
Link and the transmitter itself
Code
Restore
Event
E654000
R654000
Transmitter lost the link to the fire panel
E830001–E830005
R830001–R830005
Alarm on transmitter inputs 1–5
E822000
R822000
Transmitter supply below normal
E823000
—
Test report
E854001
—
IP connection error
E854002, E854004, E854005
—
No link to the main, backup, duplicate server
E804000
—
Transmitter left OnLine mode because of a low battery
—
R808000
Transmitter ready or restarted
Who receives the messages
By default panel events and service messages go to user 1; alarms on the transmitter’s own inputs go to users 1 and 2.
In Text mode the phone receives a description such as “Fire alarm zone 12” or “AC lost”. The texts are in English by default; Russian and Latvian tables are on the ff.cortex.lv portal.
In Code mode the message arrives as a Contact ID code with account, date, time and checksum.
Describing the events in Win SC
In Win SC each code gets an event type on the TLF Events tab: fire alarm — F (Fire), zone, output and module faults — T (Trbl), 220 V mains loss — W (Pwr), test message — S. For W-type events column R must always be Y.
